Cubase Soft Elicenser

Last Update: 2/13/2015

Cubase AI : Program Installation Does Not Create a Soft-eLicenser Number

NOTE: the number is 2 ten digit strings of numbers and letters dived by a hyphen.

ELicenser Control is a software program developed by Steinberg Media Technologies GmbH. The most common release is 6.8.5.1160, with over 6% of all installations currently using this version. Cubase LE 6/7/8 activation codes may be used to activate the software on only one computer. Should you need to change computers/re-install your operating system, you will need to re-activate Cubase following these steps. Log into your Steinberg.net account. Click 'Reactivate'. Select your old Soft eLicense from the list. Once your software is installed correctly, launch the eLicenser Control Center software found under Start menu / Programs / eLicenser on Windows or in the Applications folder of Mac OS X. Click the 'Enter Activation Code' button to download the license for your Steinberg product to the Soft-eLicenser. How do I reactivate Cubase LE 6/7/8/9 on my new computer? In your Steinberg account go to Registration choose the 20-digit Soft-eLicenser number and click on 'Copy Serial Number'. Paste this new number into the corresponding field on the Steinberg site and then click 'Reactivate'. You will then be issued with a new activation code.


PLEASE NOTE: This FAQ was intended for customers that purchase and use their products in the United States (not including territories) Cubase Soft Elicenseronly. If you live outside the U.S., please go to www.yamaha.com, select your country or region from the drop-down menus and contact your local Support team for help. Yamaha Corporation of America will not be able to help you activate your software if you're outside the U.S.

Licenses for many Steinberg programs are stored in the so called Soft-eLicenser, a virtual license container on the hard disk. In the eLicenser Control Center - the license managing tool used by all Steinberg programs - the Soft-eLicenser is represented by a hard disk symbol. Each Soft-eLicenser has an unique number which is required for the program activation.

Problem

In rare cases, the Soft-eLicenser cannot be created during the installation. If the Soft-eLicenser is missing the activation code needed for the permanent activation of the program cannot be requested. Downloading licenses is also not possible without a Soft-eLicenser (unless an USB-eLicenser is connected).

Solution

The solution requires three steps:

Cubase Artist Soft Elicenser

1. Uninstalling the program you want to activate (for example, Cubase Elements).
2. Running the 'eLC Installation Helper'. This little tool creates the condition for a successfull reinstallation.
3. Reinstalling the program you want to activate.

Please follow these instructions:

Mac

1) Close all programs.

2) Uninstall the program you want to activate by moving it from the Applications folder to the Trash.

3) Download this file: 'elc-installation-helper.zip'

CAUTION: Only use the special installer if you cannot proceed the activation due to a missing Soft-eLicenser! The eLC Installation Helper will delete an existing Soft-eLicenser and all contained licenses without recall!

4) Unzip the downloaded file and run the contained program 'eLC Installation Helper.app' by double-clicking on it.

5) Click on 'Uninstall' and enter your password.
6) Finally, re-install the program you want to activate as usual.

Next time you start the eLicenser Control Center the newly created Soft-eLicenser will be displayed.

Windows

1) Close all programs.
2)Uninstall the program you want to activate via Windows Control Panel:
  • Windows XP: Control Panel > Add or Remove Programs
  • Windows Vista, Windows 7, Windows 8: Control Panel > Programs and Features
3) Download the eLC Installation Helper:
  • Windows 7, Windows 8: Download 'elc-installation-helper.exe'
  • Windows XP, Windows Vista: Download 'elc-installation-helper-xp.exe'
Caution: Only use the eLC Installation Helepr if you cannot proceed the activation due to a missing Soft-eLicenser! The eLC Installation Helper will delete an existing Soft-eLicenser and all contained licenses without recall!

4) Double-click on the downloaded file to start the reinstallation of the eLicenser Control Center.
5) Please note that the eLC Installation Helper can only be executed if your Windows user account has administrative rights! If you are logged in to an Windows user account with limited rights you will be promted to provide an administrator's username and password.
Elicenser6) Finally, re-install the program you want to activate as usual.

Next time you start the eLicenser Control Center the newly created Soft-eLicenser will be displayed.

If the eLC Installation Helper failed to create a Soft-eLicenser the 'Data Execution Prevention' of Windows might be the reason. Please check its setting according to this instruction: Softball swing analysis software.

1) Open the Windows Control Panel.

2)

Cubase Soft Elicenser 7

Windows XP: Click on 'System'; Windows Vista, Windows 7, Windows 8

Cubase 9.5 Soft Elicenser

: Click on 'System and Security', then on ' System' and finally on 'Advanced system settings' in the list of options to the left.

3) The window 'System Properties' pops up.
4) On the 'Advanced' tab click under 'Performance' on 'Settings..'.

5) The window 'Performance Options' pops up.

6) On the 'Data Execution Prevention' tab make sure the 'Turn on DEP for essential Windows programs and services only' is selected!

7) Close the window by clicking on 'OK' and, if prompted, restart your computer.

8) Finally, run the eLC Installation Helper once again following the instruction above.
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Activation help for Soft-eLicenser based products

Before you can launch your new Steinberg software, you have to use the Activation Code(s) to activate your Soft-eLicenser online. Proceed as follows

  1. Install your product.
  2. Make sure that your computer has a working Internet connection. This connection is necessary to activate the license because the eLicenser Control Center (eLCC) needs to register with our license server.
  3. Make sure that you have the latest version of the eLCC installed. Click here to download.
  4. Keep your Activation Code(s) ready.
  5. Once your software is installed correctly, launch the eLicenser Control Center software found under Start menu / Programs / eLicenser on Windows or in the Applications folder of Mac OS X. Click the 'Enter Activation Code' button to download the license for your Steinberg product to the Soft-eLicenser. To do this, enter the required activation code into the corresponding field. Follow the instructions on screen.
  6. After the activation procedure the new license is displayed in the eLicensers list and your product is ready for use. To activate other licenses, simply repeat the steps listed above.

Please note:
If you own a USB-eLicenser, licenses for Soft-eLicenser products can also be activated on or transferred to a USB-eLicenser. Using this option allows you to work with the Soft-eLicenser based product on a system without an Internet connection.
Simply install the eLCC separately on the Internet computer without installing the complete product. To do this, download the latest installer for Mac OS X and Windows here.
Now, just connect the USB-eLicenser to the computer and start the eLCC. Enter the Activation Code and choose the USB-eLicenser as the target device.